Refund Policy

REFUNDS AND RETURNS POLICY
Last Updated: 02/03/2025

At Clayvera, operated by Clayvera.com, we value your satisfaction and aim to make your shopping experience as seamless as possible. This policy outlines how you can return our physical products, the conditions under which returns are accepted, and how refunds are processed. By placing an order on our website, you agree to the terms of this Refunds and Returns Policy.

1. ELIGIBILITY FOR RETURNS

  1. Timeframe
    • You may initiate a return within 14 days of receiving your order. After 14 days, we cannot guarantee a refund or exchange.
  2. Condition of Products
    • To be eligible for a return, items must be unused, unwashed, undamaged, and in the original packaging, with all tags or labels attached.
  3. Proof of Purchase
    • A valid order number, receipt, or proof of purchase is required to process any return.

2. RETURN PROCESS

  1. Contact Us
    • To initiate a return, please email us at [clayverallc@gmail.com] with the subject line “Return Request.” Provide your order number, the reason for the return, and any supporting photos if applicable (e.g., damaged or defective items).
  2. Await Authorization
    • Our Customer Support will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
  3. Package and Ship
    • Securely pack the item in its original packaging (or similar protective material). Clearly mark the RMA number on the package.
    • Return Shipping: Customers are responsible for return shipping costs unless the item was damaged upon arrival or an error was made on our part. We recommend using a trackable shipping service to ensure proof of return delivery.
  4. Inspection and Processing
    • Once your return is received and inspected, we will send you an email confirming the receipt and status of the refund or exchange.

3. REFUNDS

  1. Refund Method
    • If your return is approved, we will process the refund to your original payment method. Please note that it may take several business days for the credit to reflect in your account, depending on your payment provider.
  2. Refund Amount
    • The refund will include the purchase price of the returned product, excluding any applicable shipping costs (unless the return is due to our error or a damaged/defective product).
  3. Partial Refunds
    • In some cases, only a partial refund may be granted, such as items returned with visible signs of use, missing original packaging, or any damage not caused by us.

4. EXCHANGES

  1. Damaged or Defective Items
    • If you received a damaged or defective item, please email us at [clayverallc@gmail.com] within 48 hours of delivery. Include photos of the damage for a quicker resolution.
    • We will arrange a replacement or provide a full refund, including shipping costs.
  2. Exchanging for a Different Item
    • If you wish to exchange an item for a different product, you will need to initiate a return (following the steps above) and then place a new order for the desired product. Availability is not guaranteed.

5. RETURN SHIPPING COSTS & FEES

  1. Customer Responsibility
    • Customers typically bear the return shipping costs unless the item arrived damaged or the wrong product was sent.
  2. Restocking Fee
    • We do not charge a restocking fee under normal circumstances. If a restocking fee is applicable (e.g., significant product abuse or missing components), our Customer Support team will inform you in advance.
  3. International Returns
    • International customers are responsible for all shipping charges and any applicable customs fees unless otherwise determined by our Customer Support team.

6. EXCEPTIONS & NON-RETURNABLE ITEMS

We take pride in offering high-quality products. However, certain exceptions apply:

  • Custom Orders: Items created or customized per your specifications are generally non-returnable unless they arrive damaged or defective.
  • Sale Items: Products sold at a discount or clearance may be ineligible for returns. Any such exclusions will be noted on the product page.

7. CONTACT INFORMATION

If you have any questions about this Refunds and Returns Policy or need assistance with your return, please contact our Customer Support:

We strive to respond to all inquiries within 2 business days.

8. POLICY UPDATES

We reserve the right to modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. It is your responsibility to review this policy periodically to stay informed of any updates.